Porcelain Tiles, EndMatch Collection

Privacy Policy

Last updated: February 19, 2026

AER GLOBAL SOLUTIONS SRL, with registered office at Bacău, Arinilor Street, No. 28 bis, registered in the Trade Register under No. J2024029594001, CUI/CIF RO50671401 (hereinafter referred to as "AGS Factory Bridge", "we" or "the company"), as Data Controller, respects your privacy and is committed to protecting personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Romanian legislation.

1. Data We Collect

We may collect the following categories of personal data:

• Name, surname, email address, phone number, company name/position.
• Messages, details related to quote requests or contact inquiries.
• Data provided through the virtual assistant (Chatbot) integrated on the website (conversation history, questions asked and contact data left in the chat window).
• Technical data: IP address, browser type, operating system, through cookie files (for more details, please consult our Cookie Policy).

Data is provided voluntarily by you through forms on the website, through interaction with the chatbot or through direct communication via email/phone.

2. Purpose of Processing

We use your data strictly for the following purposes:

• Processing and responding to quote requests or information requests.
• Providing fast and automated assistance through the Chatbot.
• Entering into and executing service/sales contracts.
• Commercial communication and marketing (newsletter), exclusively with your explicit consent.
• Improving services and the experience on our website.
• Fulfilling legal obligations (e.g., fiscal-accounting documents).

3. Legal Basis for Processing

We process data based on the following legal grounds:

• Performance of a contract or pre-contractual measures (issuing quotes at your request).
• Your consent (for marketing/newsletter communications and initial interaction with the chatbot).
• Legal obligation (for archiving financial-accounting documents).
• Our legitimate interest (for ensuring website security, API integrations functionality and improving customer support services).

4. Data Retention

We retain data for the period strictly necessary to achieve the indicated purposes (e.g., during negotiations and commercial correspondence) and, subsequently, in accordance with mandatory legal terms (e.g., 10 years for financial-accounting documents). Data processed based on consent will be retained until withdrawal of such consent. Chatbot conversation history is retained for a period of 6 months, after which it is anonymized or deleted.

5. Data Sharing and Transfer

We do not sell or rent your personal data. In order to provide our services and ensure website functionality, we may share it strictly with trusted providers who act as authorized persons, such as:

• Web hosting service providers, email/IT services, accounting.
• Chatbot software solution providers and third-party services integrated via API, which process your requests to generate automated responses. These include: Google LLC (provider of the Gemini API, used for the virtual assistant functionality).

International Transfers: In cases where our API or Chatbot solution providers have servers located outside the European Economic Area (EEA) (e.g., USA, in the case of Google LLC), we ensure that data transfer is carried out under maximum security conditions, based on adequate guarantees in accordance with GDPR (Standard Contractual Clauses approved by the European Commission or the EU-US Data Privacy Framework).

6. Your Rights

In accordance with GDPR, you benefit from the following rights:

• Right of access to processed data.
• Right to rectification of inaccurate data.
• Right to erasure of data ("right to be forgotten"), within legal limits.
• Right to restriction of processing.
• Right to data portability.
• Right to object and to withdraw your consent at any time (without affecting the legality of previous processing).

To exercise these rights, you can contact us at: contact@ags-bridge.ro. You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) - www.dataprotection.ro.

7. Data Security

We have implemented appropriate technical and organizational measures (e.g., SSL certificates, restricted access, API connection encryption) to protect your data against unauthorized access, loss or destruction.

Terms and Conditions

Last updated: February 19, 2026

1. Object and Acceptance

These Terms and Conditions ("Terms") govern access to and use of the website https://ags-bridge.ro/ ("the Website") and the intermediation, import, quote and consulting services offered by our company. By accessing the Website or submitting forms (quote requests, contact, use of the Chatbot), you confirm that you have read, understood and fully accept these Terms. If you do not agree with these Terms, please do not use the Website.

2. Company Identification Data

The Website is owned and operated by:

• Company name: AER GLOBAL SOLUTIONS SRL
• CUI/CIF: RO50671401
• Trade Register No.: J2024029594001
• Registered office: Bacău, Arinilor Street, No. 28 bis
• Email: contact@ags-bridge.ro

3. Services and Quotes

The information, specifications and prices displayed on the Website are purely informative and indicative, and do not constitute a binding commercial offer until the signing of a contract or the firm acceptance of a personalized quote. Official quotes are valid exclusively under the conditions, quantities and terms individually communicated in writing by our representatives. We reserve the right to modify information, product range and services without prior notice.

4. Use of Automated Assistance (Chatbot)

Our Website provides users with a virtual assistant (Chatbot) based on artificial intelligence (integrated via the Gemini API), for the purpose of providing quick responses and first-level assistance.

• The information provided by the Chatbot is strictly informative and does not represent contractual commitments, firm offers or specialized consulting from our company.
• Although we make efforts to ensure the accuracy of responses, the technology may sometimes generate errors or incomplete information. To validate any commercial, technical or pricing information obtained through the Chatbot, please contact our human team through contact forms, email or phone.

5. Blog, News Section and Informative Content

Our Website includes sections dedicated to articles (Blog), web resources and industry news (News). By accessing them, you agree to the following:

• Informative nature: All materials published in these sections are for purely informative and educational purposes. They do not constitute guaranteed specialized legal, financial or commercial consulting. AGS Factory Bridge does not assume responsibility for decisions made by users solely based on this information.
• External links: Articles may contain links (web links) to third-party websites. We do not control and are not responsible for the content, privacy policies or practices of those external websites. Accessing them is at your own risk.

6. Use of the Website and Copyright

You agree to use the Website legally and in good faith, without attempting to access restricted areas, introduce viruses/malware or disrupt its operation. All content on the Website (texts, images, blog articles, news, graphics, logos, design) is the exclusive property of AGS Factory Bridge, the sourcing unit part of AER GLOBAL SOLUTIONS SRL, and is protected by copyright legislation. Reproduction, copying, distribution or use for commercial purposes or on other web platforms without our prior written consent is strictly prohibited.

7. Privacy and Personal Data

By completing contact forms, requesting quotes or interacting with the Chatbot, you guarantee that the data provided is real and correct. Processing of your personal data is carried out in accordance with the Privacy Policy stated above.

8. Limitation of Liability

The Website is provided "as is" and "as available". AGS Factory Bridge, the sourcing unit part of AER GLOBAL SOLUTIONS SRL, does not guarantee that the Website will function without errors or interruptions. The company is not responsible for indirect damages, data loss, profit loss or delays caused by the use or inability to use the Website or the information presented (including blog articles or AI/Chatbot integrations). Our liability is strictly limited to mandatory legal provisions for proven direct damages caused by our serious fault or intent.

9. Force Majeure

Neither party will be responsible for non-performance of its obligations, if such non-performance is caused by a force majeure event, as defined by Romanian law (e.g., natural disasters, war, strikes, pandemics, major legislative changes).

10. Applicable Law and Dispute Resolution

These Terms are governed and interpreted in accordance with Romanian law. Any misunderstanding or dispute will be resolved amicably. If this is not possible, disputes will be submitted for resolution to the competent courts of Romania, at our company's registered office.

Note for consumers: If our services are also addressed to individuals, for additional information regarding consumer rights or for alternative dispute resolution, you can access the website of the National Authority for Consumer Protection (ANPC): www.anpc.ro.

11. Modification of Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect at the time of their publication on the Website. We recommend that you periodically check this page.

12. Contact

For any questions, clarifications or requests related to Terms and Conditions or our services, you can contact us at:

• Email: contact@ags-bridge.ro